Customer Guide: What to Do If You Have an Issue With Your Car

Whether you're driving your own vehicle or behind the wheel of a rental car, accidents and mechanical issues can occur at any time. These unexpected problems often arise when you're least prepared.

However, panicking is never the right response. Whatever happens on the road, it's crucial to remain calm so you can make the best decisions for yourself and any passengers in the car.

This article outlines practical tips to help you handle stressful situations more effectively.

Sudden Breakdown on the Road – What to Do

First and foremost, stay calm no matter what has happened. If possible, pull over to a safe spot. Turn on your hazard lights and place the warning triangle to alert other drivers that your vehicle has broken down.

Call roadside assistance – the problem may be more than just a flat tire or something you can fix yourself. If you’re driving a rental car, it’s best to contact the rental company immediately. These companies typically work with authorized service centers and can guide you through the proper steps.

In many cases, the rental provider may also offer a vehicle replacement and full support if needed.

Car Won’t Start

This is a common issue for many drivers. Often, a dead battery is the culprit – especially if the headlights, radio, or other electronics were left on.

If you own the vehicle, you can try recharging or replacing the battery to get back on the road. But if the car still won’t start, it’s time to call a service center.

Things are a bit more complicated with rental vehicles. You should never attempt to jump-start the car or perform any repair without explicit permission. If your rental car won’t start, it’s safest to contact the rental company and follow their instructions to avoid potential complications.

Flat Tire

Most drivers have experienced this at least once. Tires can go flat for various reasons – worn-out tread, sharp debris on the road such as glass or stones, etc.

No matter the cause, a flat tire can be disruptive and stressful. Stay calm. By law, every vehicle must be equipped with a spare tire and the proper tools for changing the tire. Always check for this equipment before heading out on a long journey.

Rental cars also typically include a jack, spare tire, reflective triangle, and other essentials. However, if you experience a flat while driving a rental, it’s important to notify the rental company right away.

Dashboard Warning Lights

Few things are more alarming than seeing a warning light appear on your dashboard – especially one you don’t recognize. There are many warning symbols, and not all drivers know what they mean.

Check the vehicle manual or look up the symbol online, then visit a mechanic as soon as possible. These alerts are designed to help you avoid dangerous situations and serious vehicle damage.

Even if you can’t react immediately, don’t ignore warning lights. If you're driving a rental, contact the company and describe the situation. They can help you understand the issue and may provide a replacement vehicle if necessary.

Accidents and Damage

No one is immune to accidents. A traffic incident can cause both material damage and, in more severe cases, injury or even loss of life.

If you're involved in an accident, stay as calm as possible and check on everyone’s safety. Call emergency services at 112 if needed. Then document any damage and exchange details with the other driver – every vehicle must have insurance for such events.

Dealing with an accident in a rental car can be even more stressful. That’s why it’s crucial to inform the rental company right away. They’ll guide you through the process and help manage the situation properly.

Car problems are an inevitable part of driving. To minimize risks, always drive cautiously, especially in bad weather or on long trips. Make sure your insurance is valid and your vehicle is fully equipped before you hit the road.